Responsible Gambling at Mr Pacho Casino

At Mr Pacho Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Mr Pacho Casino takes responsible gambling seriously. We actively promote safe gaming practices and comply with applicable regulations to protect our players. Our team is trained to identify signs of problem gambling and to assist players who may need help. We are dedicated to preventing underage gambling and supporting those who may be experiencing difficulties related to gambling.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your life, relationships, finances, or mental health. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or depression?
• Have you tried to cut back on gambling but found it difficult?
• Do you lie to friends or family about how much you gamble?
• Do you chase losses by continuing to gamble after losing money?
• Has gambling affected your work, studies, or personal relationships?
• Do you feel restless or irritable when you try to stop gambling?

If you answered "yes" to one or more of these questions, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools

Mr Pacho Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before the change takes effect.

Loss Limits

Loss limits allow you to cap the amount you can lose within a specified time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

You can set a maximum session duration to control how long you play in a single sitting. Once your session limit is reached, you will be automatically logged out.

Reality Checks

Enable reality check notifications to receive regular reminders of how long you have been playing and how much you have spent. These pop-up alerts help you stay aware of your gambling activity.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This option is available immediately upon request.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Mr Pacho Casino for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected].

Please note: if you choose permanent self-exclusion, this decision cannot be reversed.

Protecting Minors

Mr Pacho Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration and verification process. If we suspect that a minor has registered an account, we will immediately suspend the account and conduct a full investigation.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for people affected by gambling harm, including family members and friends.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for people in distress.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it.
• Only gamble with money you can afford to lose.
• Never gamble to recover money you have already lost.
• Take regular breaks and do not gamble for extended periods.
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other leisure activities.
• Keep track of the time and money you spend gambling.
• Treat gambling as entertainment, not as a source of income.

Contact Us

If you have any questions about our responsible gambling tools or policies, or if you need assistance setting limits or self-excluding, please do not hesitate to contact our support team:

• Email: [email protected]
• Live Chat: available 24/7 on our website

Our support team is available around the clock and will respond to all responsible gambling requests as a priority.

Last updated: June 2026